Frequently Asked Questions

If you cannot find an answer to any question you may have, do not hesitate to contact us via email (support@yourbabythankyoucards.ie) or telephone on 043 6671071.

Popular Questions

Ran out of cards? That's no problem at all, no need to re-design on the site. Follow these simple instructions:-

1. Find the card design template on our website that you originally ordered.
2. Click on the large purple button (To Personalise).
3. NO NEED to do any personalisation - click on ‘ADD TO BASKET’
4. Select the amount of cards you wish to purchase in the drop down menu.
5. PROCEED TO CHECKOUT
6. Fill in your details as normal - on the right hand of this page you will see a box called ‘Order Notes’, place in here the following text ‘Reprint of Order ????' (use your own original order number).
7. That’s it 🙂

This process can take as little as three to four days. You will receive a proof of your card within 8 hours of making your order (Mon-Fri during normal office hours (NOH), if you order before 1pm, in most circumstances you will receive your proof on the same day. Our benchmark timeline for print production starts from the point when you approve your proof. From proof approval we normally pass your order for shipping within 2-3 days.

All deliveries are made by An Post and a tracking facility is available. You can obtain the tracking reference by emailing us (support@yourbabythankyoucards.ie) after you receive initial confirmation from us via email that the cards have shipped. Shipping within Ireland is normally next day but this is not guaranteed.

With your cards you will receive the same amount of envelopes (plus a few extra). Shipping is also included at no additional cost along with a €5.00 donation to LauraLynn.

Yes, you will receive a 'soft proof' in PDF format via email within 8 hours of making your order (Mon-Fri during normal office hours). We will not print any cards until we have received your 'go ahead'.

To avail of free shipping to Northern Ireland you must enter your post code at the checkout page.

General Business Information

If you need any help or advice, do not hesitate to contact us - we are here to help. You can contact us via email (support@yourbabythankyoucards.ie) or by telephone at 043 6671071.

We are available to take calls from Monday to Friday between 09:00 and 17:30.

You will find a link to our trading terms and conditions at the bottom of every page on our website. You will also find a link to our privacy statement here.

Yes, 100%. The business is owned and operated by Gerard Haughey and is based in County Longford. All of our cards are designed and printed in Ireland.

Our Cards & Service

Cedar Tree are a family run business with an 'artisan' approach to producing our cards. Quality is everything to us and we take great pride in our work. We believe that we offer the very best in design and production available in Ireland. When using our services you are assured of:-

  • Unique designs
  • Large selection of designs
  • Personalisation available on every section of card (except the back)
  • Easy online personalisation process
  • Full design support and photo enhancement at no extra charge
  • High quality reproduction using the latest digital technology
  • The very best quality card stock
  • Quick turn around
  • Free envelopes & delivery
  • No quibble money back guarantee
  • Value for money

We print all of our cards on very high high quality 350 gsm matt card. The cover has a matt coating which allows for excellent reproduction of photographs and the inside is non coated and suitable for hand writing without smudging.

Yes, you can order a sample card by emailing us (support@yourbabythankyoucards.ie) with your contact details and full address. We will then post to you a single sample. Please note that the sample is not personalised and may be an example from any of our designs. The purpose of the sample is to demonstrate the general quality of print and the card stock used.

The Design Process

No, your cards are actually re-designed ready for printing by either Steve or Ger who are both experienced graphic designers. Once an order is received, we view your design from within our system and based on this we create a new artwork ready for printing.

The online design process is essentially telling us what design template to use, what photos to use and finally what text is to be used. Our online process also gives you a visual impression on how the finished card will look.

No, we have spent much time in creating our online design system which we believe is the simplest to use within Ireland. Just click on the templates text and photos and you will be prompted to make your changes. Instructions are available at the top of online designer by clicking/tapping 'NEED HELP'?

Yes, once you have chosen the card template that you like and have then clicked on the large purple button labelled 'Click Here to Personalise' - you will find help options at the top of the card. Simply click/tap on the text 'NEED HELP'?

Adding a fada or other special characters to a name can be a bit tricky but it can be done in two ways. Try the following:-

  1. On a Windows PC = hold down the Alt Gr key and type the letter you need.
  2. On a Mac = hold down the Alt key and type ‘e’. An accent will appear without a letter. You can now type the vowel you need.
  3. Or simply copy and paste from one of these:- Á É Í Ó Ú á é í ó ú

If the above does not work for you then add the name without the fada. Go through the full personalisation process and add your card to the shopping cart. Within the shopping cart, opposite where you add your address - there is a text box called 'Order Notes'. Give your instructions for fada placement here. We will follow these instructions and will send to you a proof before we print the cards.

Yes, you can use a smart phone or a tablet to design your card.  For the easiest process, we would recommend using a computer with a mouse. Our online designer system works best on modern browsers such as Chrome, Safari and Firefox.

The Design Process (cont)

Smart phones are great and the cameras within them are getting better and better. Photography is all about light and the problem with camera phones is that they do not produce great photos in low light. The difficulty we have here (unless you are an experienced photographer) is in the perception of light quality.

You may be in your kitchen for example and as far as you are concerned, you can see everything around you easily without putting a light on. Most people would perceive these lighting conditions as good but believe it or not - the chances are that the light quality is actually poor as far as cameras are concerned, particularly in Ireland on a standard grey day!

We recommend that you read our article on photography tips which will go into a little more depth on this subject but to answer the question.... yes, you can use your phone camera but try to take the photo in a location that offers excellent ambient light. Also, avoid using direct flash to compensate for poor light - flash is just not nice unless used off the camera.

It is important to look at your photograph at full size if possible. This means that you need to view the photo on your computer with the photo file being set at 100% - viewing a photo at this size will show any problems. Your photo may look just fine when reviewing it on your phone or tablet screen but this option will not show problems. Common problems are:-

  1. Too dark (under exposed)
  2. Too Light (over exposed or flash light too strong)
  3. Grainy (also called digital noise, commonly seen on photos taken on smart phones in poor light).
  4. Blurred (a camera set in auto will compensate for poor light by slowing down the shutter speed, the outcome is often motion blur on photos.
  5. Soft focus (when the focus was not set correctly and the image is not sharp)

We are happy to make basic enhancements and often can 'save' a photo that has technical problems.

Our online designer system is really good without being overly complex. At this time, you cannot change a colour photo to black or white. We would recommend that you use a filter on your phone or use some photo editing software to make this change yourself before uploading. Alternatively, just let us know in the 'order notes' that you would like to see a black and white version with your proof and we will arrange this for you.

Ordering Your Cards

The minimum quantity you can order is 10 cards.

The online system allows you to order up to 300 cards. If you require more than this simply contact us via email (support@yourbabythankyoucards.ie) or  telephone 043 6671071 and we will organise a larger quantity for you.

Once you have completed the online process and have paid for your cards, the online system will NOT let you make any further changes. If you suspect that you have made a mistake, simply email us immediately (support@yourbabythankyoucards.ie) with your details. Remember, you will always receive a proof before we print your cards so it's important to check this carefully. If you have given us the 'go ahead' to print and an error is the seen on the finished cards, Cedar Tree cannot be held at fault for this. Having said that, we will do our best to 'look after you' in the event a re-print is needed.

If for any reason you are unhappy with the quality of your cards, we would like to know about this so we can rectify the problem. If something has gone wrong at our end and the card has not met our own high standards then we will give you the option of a re-print or we will refund your payment.

The quality of the photo(s) supplied to us for printing is the responsibility of the client. We can only reproduce what we have been given. As indicated in other areas of our website, we cannot make a technically bad photograph a technically good photograph. We can and will make basic enhancements where possible but essentially what you send to us is how the photo will look (other than quite basic improvements).

It is also very important that you check your card's details carefully. If you have made a spelling error or any entered details are incorrect, we will be unable to re-print your cards or offer a refund. This does not effect your statutory consumer rights.

Don't worry, we are on your side and if your complaint is fair then we will of course offer you a no quibble refund or re-print option.

You can pay for your cards in two ways:-

  1. Using your credit/debit card via the Stripe Payment System
  2. Using your credit/debit card or PayPal account via PayPal

What our customers say?

5-stars